Front Office Vs Back Office BPO: What’s the Real Difference?
Introduction Have you ever wondered whether to outsource the customer service or the payroll? You’re already considering the distinction between Front Office Vs Back Office BPO . Let’s demystify it so you understand which one suits your business best — or if you need both. What Is Front Office BPO? Front Office BPO is customer-focused. It deals with functions such as: Interacting with customers Resolving their issues Making sales Operating surveys and help desks This kind of BPO involves establishing a great experience, rapid question answering, and brand trust. It is important for companies that have the primary dependency on customer care and direct interaction. What Is Back Office BPO? Back Office BPO is concerned about things customers don’t ever see, but your company can’t do without. It involves: Data processing Bookkeeping and accounting Payroll and employee record management Tech support and infrastructure maintenance Back office outsourcing enables your team to work smart...
